What to write to us about
- Corrections: a figure that is out of date, with the page URL and the operator's source.
- Privacy requests: access, correction or deletion.
- Business enquiries: we do not sell reviews or accept payment for rankings.
What we cannot help with
We are not a casino and we have no access to anyone's casino account. If you have a dispute about a bonus or withdrawal, contact the operator in writing, quote the clause, and use any complaint route named in its terms. We cannot recover funds, and we cannot give legal advice.
Response times
We usually reply within five working days. If you need urgent support for gambling, see our help page for provincial helplines.
Email only. We do not take enquiries through social media.
Writing a useful correction
The fastest way to get a figure fixed is to send the page address, the line you think is wrong, what you believe it should say and a link to the operator's terms or regulator page that shows it. If the operator has changed an offer since we checked, the date you saw the new terms helps us confirm the change. We update the checked date on the page when we have verified it.
We do not reply to requests for casino account help, bonus codes or promotions, because we cannot see or change anyone's account.
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